Many of our mTickets are cheaper than if you buy the ticket on the bus too! View customer complaints of First Student, BBB helps resolve disputes with the services or products a business provides. A free inside look at company reviews and salaries posted anonymously by employees. Our Privacy Policy sets out the basis on which any personal data you provide to us will be processed. It just seems to magically dematerialise and there is never, and I mean never, an explanation to what happened. I end up waiting at the bus stop for about 45mins- 1hour just together to school. Rate First Bus’s value and service. Phone: 0161 491 5525 4. Have your say in there services and give us your travel...Followers: 549 Most of the time the buses are considerably late, in fact I think I’ve only ever been on one bus that’s ever actually been on time, keeping in mind that this is my second year having to use this horrific bus service. I felt discriminated against. For a full range of our ticket options, please select your region below: You can purchase tickets in advance via mTickets on the First Bus App and on this website, but at the present-time we do not provide the option to reserve a seat. Either they are quite nice and respectful, the other half always seem to have some kind of grudge with every single passenger on that shambolic bus. Your card may have recently been replaced by your card issuer but not yet activated. If you’d prefer to contact us directly, you can call us on the number in the Contact Us section or use the Contact Form ↓ there. “First Student’s local staff members are visible in our community and they are dedicated to our children. To find out more about a specific journey, please select your region below; We've launched Tap & Cap in Aberdeen and Doncaster - capped contactless payments, however many journeys you make. If your bank account is not based in the UK: Some banks automatically put a stop to paying for things internationally. Some people need to get home and get that bus time expecting to leave and not waiting on the bus In the dark with the doors shut so I couldn’t even get off to get quicker transport, Aporling attitudes from 99% of drivers always late never have no change and kick you off in the rain because you don't have change. Our buses are suitable for bringing a buggy on board, but the areas suitable for buggies are shared with wheelchairs, so on occasion you may be asked to fold your buggy. Where a child may appear older than 15 (the maximum age for a child fare), the driver may ask them to verify their age. Worst bus more like it, terrible service and over priced compared to everyone else. Honestly, if I had anything positive to write about this company, or any positive experience that I’ve had with it, I would write about it, but the fact of the matter is that I don’t think I’ve ever actually had a positive experience other than simply seeing the bus show up and then being let on. Please be aware though that Bus Users are only able to try to help once you have already tried to resolve the issue directly with us first. He said not to worry and because the bus was quite empty, he said we would all fit on the bus. He further went on to say my sort should not be out without carers! Your card may have been reported as lost or stolen and been cancelled by your card issuer. In most cases, we’ll keep any lost property for a month to give you time to claim it. Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. First Buses Complaints closed over the weekend.I will speak to them tomorrow and have a telephone call with the police about this lawbreakers behaviour. Website: arrivabus.co.uk 2. This will usually be within 2 or 3 days depending on how quickly found items are registered on the system. An extra star because specific drivers are kind and stand out from the rest. There are ticket options on some routes that are valid with certain other bus operators. If you are sure your card details are correct please either contact your bank or try again later. Luckily I didn't see the driver who skipped me as they drove far too fast, otherwise I would've taken it further as this isn't the first time this has happened. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. We can’t usually contact you personally when you leave feedback on Tellfirstbus as we don’t capture personal details there but we do share the key themes of feedback we’ve received. I boarded at 12:12 and alighted at 12:15, a pound a minute is probably as expensive as a taxi. View some cards that you can print out and show your driver as a way of discretely asking for a little extra help if you’d rather not ask them out loud. Also I get to the bus stop at 20 past 7 every morning even though I dont have to be in school until 9. It’s the most exquisitely miserable experience I have to routinely put myself through. They are dirty, late or do not turn up, cost to much & bus drivers are rude. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! My son lost his phone on the number 27, he went to hadleigh depot and Perry a member of staff there let him use his phone and sent messages to all the drivers and checked all the buses. Often you will have to wonder how long till they'll show, if they even do because routes change when they please. We want it to be easy for you to plan a bus journey, and if you would like some guidance on how to catch a bus we have put together a guide for you here: https://www.firstgroup.com/help-and-support/how-catch-bus. We encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, as it makes boarding the bus quicker and easier. He could only take me halfway fair enough so I had to wait 10 minutes for the Haverfordwest bus driver who told me it would be an extra 10 minutes. Hi looking for a bit of advice. Maybe it’s third year lucky. If you’re not happy with our response to your complaint, then our escalations team and our Customer Services Manager will take a look at your complaint and the response we’ve given you to make sure that we’ve done everything we can to resolve it. Thankfully i moved my hand out of the way in time. Why? First Bus Service - Complaints, experiences and stories. Why are the tickets so expensive every where except London? More info here I had to take taxi.Furthermore, the busses do not go to their allocated stands, which just adds insult to injury. Thank you! If you’re not happy with the way Bus Users has handled your complaint, please get in touch. Part of FirstGroup plc Yes, our First Bus App has a ticket gifting function, allowing you to purchase a bus ticket and transfer it directly to your child’s phone. He went out of his way to help! Have your say in there services and give us your travel...Followers: 549 Feedback, questions and complaints; Bus feedback Bus feedback. We monitor all of our services, and if we notice that one journey is often busy, we will try to provide extra buses. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents. He chose to ignore it. The bus driver would not let me on the bus today claiming that it was due to Covid-19 rules. Provide your feedback below. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. First Bus Service - Complaints, experiences and stories. A safety complaint is related to the mechanical condition of the bus (bald tires, brakes that might be faulty, lights not properly operating, etc.) Don’t care one bit. I am Autistic and also have severe respiratory problems. Your payment request may have been declined by your card issuer. Please give us some details by completing the form below and we'll contact you within five working days. Do not add commas or other punctuation in the address. “First Student’s local staff members are visible in our community and they are dedicated to our children. Just to let you know, we may charge a small fee when you collect your item (up to £2 plus VAT) to help towards the cost of handling and storing lost property items from our buses. There are a number of reasons why your card payment may have been declined: If the problem persists you should contact your card issuer for further information. Your feedback is appreciated. I saw it in the distance going faster than usual. There's no need for cash, one tap of your contactless card, Apple Pay or Google Pay and you’re aboard and ready to go, no need to worry about having the right change. Problems with traffic or adverse weather conditions can lead to services being cancelled, meaning the next bus can be overcrowded. We always aim to resolve our customer complaints directly but if you’re not happy with our final response under the ‘Alternative Dispute Resolution under the Consumer Rights Act, you can contact Bus Users UK who will try to help you get a satisfactory outcome. At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers. I just cant express enough how awful this service is. FirstGroup Corporate Offices. If you have experienced an incident with one of our buses, then please make a note of the bus number which is a 5 digit number and can be found on the front and back of our buses and near the driver inside the bus. London. Overall, bus gripes were down from 1,154 to 956, or by 17 per cent. Our drivers collect property left on our buses and take it back to the depot to be registered. Select your local area from the drop down menu below to get started. Hundreds of items are left on our buses every week. We’ll listen to you and do everything we can to put things right. If you can’t find the information you need within these FAQs, then you can contact us directly and we’ll try to help. We will do our best to make sure that you get your lost property back as quickly as possible. I thought there was another stroller on the bus and I was too tired to close my stroller to get on so I told him I would wait for the next one to come. Rude disrespectful drivers the most unhelpful people on the planet I’m sure of it, they are aggressively unhelpful. Nevertheless, credit where credit is due, one must admire the sheer continuous existence of this company, despite its dreadfully lacking and (I’m running out of premodifiers at this point) terrible service. This disgusting bully needs sacking. Thank you for your feedback. We use it to make improvements to our website. Whether you’re new to catching a bus, haven’t travelled on a bus in a while or simply have some questions, check out our helpful guide below to catching the bus. First Bus operates around a fifth of local bus services in the £4.2bn deregulated marked outside London. First buses: we want your complaints The 25/25A bus services were late 15% of the time from October to December 2012, and as often as 40% on 14 December, the final day of UEA’s Autumn term. Their complaints procedure will be published on their website. Check our travel alerts or dedicated Twitter accounts for live travel news and current service updates. Address: St Helens Depot, Jackson Street, St Helens, Merseyside, WA9 1AP Arriva North West 1. Katie Rogers > ‎ First Bus Service - Complaints, experiences and stories. It's a wonder I actually manage to get to work and back each day. Where I go, it costs me £5.70 for a return ticket, and that’s the price I pay 5 days a week. From top down, First Student has highly trained personnel that have the sole purpose of taking care of the students’, families’ and the school’s needs.” If I can put 0 stars I would - bottom line racist - but also reflecting on those bus drivers who are kind. First Buses Complaints closed over the weekend. Bristol’s biggest bus company First has apologised to passengers after several buses broke down yesterday (November 5). Whether you’re new to catching a bus, haven’t travelled on a bus in a while or simply have some questions, check out our helpful guide below to catching the bus. The only thing First Bus is transforming travel into is an absolute joke. You’ll be able to manage your preferences, for example how often you are contacted. He did not look at my hijab twice and saw me as a mother struggling with 3 children in the cold on a bus route with only 1 bus service. I cannot walk far. 136 reviews from First Bus employees about First Bus culture, salaries, benefits, work-life balance, management, job security, and more. If you have been through step 1 and are not happy with the outcome, then you can ask that your complaint be passed to the head of the division you have been dealing with. I AM APPALED. Please check the buggies section on our bus accessibility page for more information. I’m sure it criminals running this company, almost £5 for a return ticket! Select your region below to find out more about combining travel, or feel free to ask your driver when getting on the bus. Download the app and follow the instructions, it’s that simple. They treat you like they are above you. Most changes are made because of customer feedback or following market research so we are always keen to hear your suggestions about our routes. If you are unsure of some required information you may be able to find it on the timetables. You can feel confident that our agents will always be polite and do as much as they can to help you. A First spokesman said their complaints had decreased from 5,610 to 4,051 - a reduction of more than 25 per cent. Management, controllers and 90% of their drivers really do think they are something special. We always publish our changes in advance if a bus route is changing. By the time I reached my destination late, I had a panic attack and could not breathe until I took my inhaler.Update from my last post:Yesterday, Dec 2nd. Insisting I wore a face mask. We will communicate with you in the way(s) that you have agreed to. It’s always lovely to hear that our customers are pleased with the service we give so if you have any positive feedback for us, the quickest way to pass this on is to go to tellfirstbus.com » and take 2 mins to give us feedback there. FirstGroup plc 395 King Street Aberdeen AB24 5RP. Nothing back as yet, Ive rung the customer services twice, left my number for a call back (as it just rang and rang) and still nothing. You'll be able to manage your preferences, for example how often you are contacted, but first we'll need your consent. It is a completely unfair unorganized system and it is not the first time a bus driver bent the rules to do as they please blaiming it on Covid-19. Read Jeanette's experience of First Bus, and other reviews on A Spokesman Said. Address… For enquiries about mTickets, contactless payments or the First Bus App, please see here ⇒, Please complete all fields marked (Required). You can seek legal advice at any point, although it isn’t necessary to pursue a complaint. The Consumer Council for Northern Ireland deals with complaints for all bus and coach services in Northern Ireland. I show him my disabled pass and also an exemption from the mask card. Please don't include personal details, if you require a response please use our contact form. We're sorry if we missed you or appeared to leave without you. If you do not receive a response to your satisfaction then you can raise your concerns with Bus Users Scotland. Learn about First Student culture, salaries, benefits, work-life balance, management, job security, and more. I have to get first bus everyday to get to school. Please contact them at www.londontravelwatch.org.uk if you're not happy with the response from TfL.. Northern Ireland. In terms of the drivers, it can really be 50/50. Overall, screw you First, because you've screwed me over multiple times.Edit: the bus driver mentioned earlier was very kind and offered me back home even though he was off his shift. Tel: +44 (0)1224 650100 Fax: +44 (0)1224 650140 this past week, the bus driver would drive past us even though we waved for it to stop. First Bus Service - Complaints, experiences and stories. If this is an ongoing problem then please do let us know by going to tellfirstbus.com » and give us feedback – it will only take 2 minutes. I was wearing a sunflower pin badge prominently on my coat lapel. However, there are also cases where the bus literally just disappears off the face of the earth. food) or if it’s a debit or credit card. I almost missed 2 meetings because the busses came more than 20 minutes late. They are most likely kept afloat due to the extortionate prices and the fact that it’s the only choice available. I am absolutely apauled and if it weren't for the need to ride the bus I would not pay another penny to such a horrible company. A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. In some areas the local council has installed displays at Bus stops, some will show scheduled timetable information and real time information. I had to ride another bus that did not take me to my exact destination in a timely manner. How can we help you – please complete the options below to send us your feedback. Resolver can help you send your complaints to First Bus, It’s quick, simple and totally free Contact First Bus now. At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers. We serve 40 of the UK’s largest towns and cities including two thirds of … Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. The customer service representative asked me to give evidence of discrimination but 99% of the time, discrimination is done in a very discrete and "polite" way and this is why people are not legally caught. But they are always full and they were supposed to send out relief buses to collect people that couldnt get on a bus that was full but they havemt. Many thanks. Some things however are out of our control, and we can’t prepare for unexpected problems such as weather conditions or road accidents. We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences): We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. Otherwise it’s showing the timetable time – so you’ll know when the bus is due. First Bus Service - Complaints, experiences and stories. I pointed out he was not allowed to challenge my disability and was in breach of the 2010 Equality Act. We would always seek to avoid any embarrassment, so in such cases it may be helpful for the young person to carry additional photo identification. If you prefer, you can fill out the contact form here instead. We also provide service disruption updates via Twitter and on our Service Updates pages on the regional sections of this website (please use the drop down menu below to go to one of our regional sections) and on the First Bus App. You can also find out when a bus is due at a stop by visiting our Next Bus page » and finding your bus stop easily on the map. Safety Complaints You should report a bus safety issue you observe as soon as possible, but at least within 60 days. Because I have nothing else to do as the bus just decided to drive past me even though I was at the station.This is an experience that you can expect from First Bus. We are just considered to be adults and have to pay the full price, which is somewhat questionable. If the times are shown in minutes that’s live time so you know exactly when the bus will come. No duty of care towards employees, they just let them go as there is a constant supply of untrained candidates. We have low floor easy access entrance buses, making it easier for people with mobility impairments, wheelchair users and mobility scooter users to gain access onto the bus. Unfortunately such people spoil the entire basket where there are kind and dedicated bus drivers. The solution that is offered, however, is to purchase a seasonal ticket, which, granted, is cheaper than consecutively buying a ticket daily, but the problem is that in current times, it is very unreliable whether I, or any other passenger would be using the service during our seasonal ticket’s duration due to the little virus going around currently. We've launched Tap & Cap in Aberdeen, Doncaster, Southampton and Bristol - capped contactless payments, however many journeys you make. He encouraged other passengers to have a go at me, by shouting down the bus.I reported him to First Buses. Download the app and follow the instructions, it’s that simple. I understand that the Covid-19 rules do not allow for two strollers to be open on the bus and this is why I was ready to close my stroller. If you haven’t got the latest version download it here: You can plan your journey »  easily on our web site; our Journey Planner helps you plan your journey door-to-door using First buses and a selection of other transport options, including any connecting services. Please give as much detail as you can about the bus trip and the item to help us track it down for you. Please select the ticket section of your area for more details. Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. If you see an issue with roadworks, or broken bus stops and shelters, the quickest way to let us know is to report a problem with our street care reporting tool.. You can also tell us by calling 0343 222 1234 (call charges may apply) or select the 'safety issues and incidents' option on the form below.For all non-safety critical matters, we aim to respond to you within 10 working days. Phone: 0344 800 4411 4. You can find out what your local company is doing with your feedback by going to the Tell First Bus page. Considered reply our drivers and colleagues in our community and they are aggressively unhelpful - a reduction of more our! Give you time to nationalise and get a bus service considerate people out there Users Scotland research so we just. In minutes that ’ s that simple please take a look at company reviews and salaries posted by! Love to hear your suggestions about our routes issue you observe as soon as possible, but least. Minute journey is quite frankly a rip off to much & bus drivers are rude though, especially one the. 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