We can normally agree on an amicable settlement. Purpose of personal data processing We do try to ensure that your experience with us is as enjoyable as possible. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. As Event Travel will have made payments for Ticket(s), Merchandise, Hospitality, Accommodation, Travel (where applicable) on your behalf to ensure your booking is secure, cancellation costs will be incurred. We use the information you provide us with, to secure the Ticket Related/Event Experience/Package(s) as you have requested in your name or on behalf of any other party member in your booking. Wheelchair platform concert/event tickets are not included in Event Travel packages/experiences and are subject to availability with the Venue/Box Office and additional charges may apply. Suite 5 -90 Calverley Road , Tunbridge Wells, Event/Concert/Show Cancellation insurance. OPENINGHOURS: MONDAY TILL FRIDAY 09.00 A.M. TILL 05.30 P.M.* *Helpdesk available during all our trips Ticket allocating will be in accordance with the Ticket Description as part of your Ticket, VIP Ticket Package/Experience. accounting law) or, for example, complaints. Event Travel only collects personal information about you (for example your name, address, telephone number, email address) but never credit/debit/payment card details during any on-line transaction and only when you specifically provide us with such information, on a voluntary basis, for example when purchasing or enquiring about event tickets, packages online. Please be aware Prolonged exposure to noise may damage your hearing. - This insurance is only valid for passengers who book and pay directly with/to Event Travel. • Email Address If for any reason a payment by cheque is returned unpaid by the issuing bank or has to be represented a charge of £15.00 will be levied to cover bank and administration charges incurred. Exceptions: - In some instances the initial deposit paid to Event Travel will not cover payments which have been made in good faith by Event Travel on your behalf eg; to Hotels, Transportation Companies and Event Ticket Suppliers etc. Weddings, familyevents, children’s summer camps, and thousands of commercial events and conventions were cancelled. This means that you can also request rectification or deletion of your personal information. NB: Ticket(s) included in a Package/Experience may have a lower face value than the overall Ticket Package/Experience selling price you pay and represent(s) only an element of the overall Package/Experience price. Should any subsequent additions to your booking take place, subject to availability, any additional services or ticket additions may reflect the new selling price. We will acknowledge this communication and send you an amended booking confirmation or cancellation invoice accordingly. The number one covered reason for Trip Cancellation and Trip Interruption is the unforeseen illness or injury of you or a traveling companion that deems you unfit to travel, by order of a licensed physician; or the unforeseen hospitalization or death of a family member. • IP Address (if booking on-line) this does not identify you personally. Event(s) had a loss not occurred. There normally will be no pass-outs or re-admissions of any kind. Again no personal information is revealed or your indentity is known, purely analytical. Please be aware that any Ticket included in any Ticket Experience may be bound by the Terms and Conditions of the Ticket or Event Organiser. As in all live events other audience participants may stand up during the event which may on occasions impair your view. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the tickets. Storage of personal data Please note, Ticket and VIP Ticket Experiences can comprise of many other ancillary costs and will be priced accordingly -  NB: The Ticket Face value of ticket(s) included, will not always reflect prices paid in a Ticket or VIP Ticket Experience and any Premium Priced purchase is an optional purchase over that of a Ticket Only Purchase. This may be an Official Box Office, or Artist Website. Kent BR4 0PR Where services are supplied by air/train, or by sea the limit of our obligations shall be those laid down by international conventions which govern such matters in respect of air /train or sea carriers. You can also contact us with the request to have access to the registered information we have about you, which we will provide as soon as is possible and within a month of any request. Once we have confirmed we have available space on the Ticket Package/Experience of your choice, you will be required to confirm your booking by agreeing to pay a deposit / or full payment. The length of time a cookie stays on your device depends on its type. If we or the venue are unable to secure the Ticket Holder with seats of equal or better value, the Holder may, within thirty minutes of the commencement of the headline act’s performance, elect to leave the Venue and take a refund of the full face value of the ticket(s) upon surrendering the tickets to the Promoter’s on-site box office. Any insurance premiums are non-refundable. If it has, some airlines offer options including refunds and rescheduling. When booking a Ticket Package/Experience, you agree on behalf of all your party the terms of these conditions and pay the deposit stipulated for that Ticket Package/Experience. A 'material alteration' is a change which, in our and the Event Organisers reasonable opinion, makes the Event materially different to the Event that purchasers of Ticket Package/Experiences, taken generally, could reasonably expect. Please be advised the venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. Airbnb does not currently offer travel insurance or endorse the products or services of any travel insurance companies, agents, or brokers. When Should You Write an Event Cancellation Letter? Bij Event Travel boek je bus- en entreetickets voor jouw favoriete festival. (You can of course unsubscribe at any time) As Event Travel act as Officially Appointed Agents for Artist(s)/Artist Management/Promoter/Global Touring/Event Organisers, in some instances your email address may be required by the Artist/Promoter/Tour, to ensure you receive the best and up to date event information in respect to the forthcoming show or other artist related information. We regret that we cannot remedy any concerns after the show or offer any form of refund. Follow us on Facebook, Twitter or Instagram. About us. d) In the event of a claim under this clause against us by you or any person named on the booking form we reserve the right to claim in your place against the person or organisation responsible for the act, default or omission on giving rise to the claim and you hereby agree to assist us fully in the event that enforce the rights which have been assigned to us or to which we are surrogated. Cookies provide information in order for us to analyse web traffic and sources. A cookie in no way gives us access to your computer or any information about you, other than the statistical data you choose to share with us. You will be asked to put your complaint in writing, including your original booking number and all relevant information. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process. This number can be found on your information sheets and also features on the reverse of your ticket wallet. Please check the details of your original booking carefully against your confirmation as there is a minimum administration charge of £10.00 for subsequent changes - Any administration costs incurred above this amount will be detailed to you prior to us making the changes on your behalf. Further perils can extend to include terrorism and threat of terrorism, power failure, public transport failure or denial of access, TV transmission failure and natural catastrophes. Cancellation of your booking; Book your tickets; Know where you buy! Any occurrence which may give rise to a claim should be advised within 14 days to: International Passenger Protection Limited Please also ensure that you call our  Emergency Contact number to speak to our Duty Manager so that we can look wherever possible to assist you. Therefore, your rights in case of cancellation (or postponement) of an event, including in the current exceptional situation, depend on national contract law and the type and terms of your contract, including the cancellation policy of the event organiser. However, this is becoming more and more difficult due to counterfeit prevention software being installed and used now by many venues and may result in a request being refused, or if allowed, the physical Repurchasing of New Tickets to gain entrance. 22  PRIVACY AND DATA PROTECTION POLICY For example, if you have come from an another site where we have a relationship. • Phone Number(s) By making a purchase from this site you are consenting to your financial and/or personal information being passed to any third party organisations necessary to process your transactions with Event Travel, such as credit/payment card companies, banks and the companies that handle transaction processing on our behalf. These Terms shall be governed by English Law and all parties agree to be subject to the exclusive jurisdiction of the English courts. Claims Office Telephone: +44 (0)20 8776 3752 About us. You're entitled to a refund if an event is cancelled – unless the government has ordered the cancellation (or a ban on large gatherings) due to COVID-19. 14. A sequence of disastrous events caused hundreds of thousands tourists to cancel their holidays. As Event Travel act as appointed agents on an Official Basis, for Artist(s), Artist or Event Management and their Promoters, we may be required to share your data in respect to Ticket Validation and they may subsequently contact you to provide additional information concerning the Event or Show or to provide information relating to the security of the Event or Show and Artist/Event News - You can unsubscribe at any time from any information they provide. These booking conditions together with our general information form the basis of your contract. We use two types of cookies on our websites. 25  International Passenger Protection (IPP), In accordance with "The Package Travel, Package Holidays and Package Tours Regulations 1992" all passengers booking with Event Travel are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Event Travel. In the unlikely event of any problem with an online order, Event Travel will contact you at the earliest opportunity. Need any assistance during your booking or do you have any questions? Any travel or arrangements not booked by Event Travel are outside our control even if they were to affect your booking arrangements with Event Travel - In some circumstances, a cancellation/administration refund processing fee of up to £25 per person may apply. 8 ADMISSION AND ATTENDANCE (Subject to Venue and Ticket Conditions). You and other ticket holders consent to filming and sound recording as members of the audience. Despite the obvious concerns after the earlier cancellation, we did appreciate your efforts by email and telephone to reassure us and to make the alternative arrangements, all of which worked smoothly and efficiently. Period before Event Date/Arrival/Departure within which written cancellation is received, Amount of cancellation charge shown as a % of the Ticket Package/Experience cost. Without cookies enabled we can't guarantee that the website and your experience would be as we would wish. Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event. Who we are; Why Event Travel; Partners; Free SGR insurance; Werken bij; Business; Contact; Home how to contact us. TN1 2UN - United Kingdom, please email Customer Support, We take the security of your personal information very seriously. The city of Fort Lauderdale plays host to many special, exciting events throughout the course of the year! Your contract with us shall be governed by and construed in accordance with the law of England and Wales. Travel insurance provides cancellation coverage in the event you had to cancel your trip for a specified covered reason. Inloggen. Organise your own private bus to your favorite festival! You may also receive news alerts if you have subscribed to our social media options, including for example Facebook, Twitter, Instagram, LinkedIn, Google+, Pinterest, Our Blog. Dependent on the promoter/event organiser in some instances reserved numbered seats can be re-issued at the Event Venue. More information on the General Data Protection Regulation (GDPR) is available on the data inspection website. We store your personal information securely and may be held on our systems for up to 15 years, however, you can request that we delete your records at any time. Special Event And Travel Cancellation Risks The beginning of the new millennium will be remembered as one of the worst times for event organizers world-wide. Once a Deposit has been paid, you may make part payments thereafter if outside the 8 week window. 1 YOUR CONTRACT WITH EVENT TRAVEL Any photos, videos and/or recordings may be destroyed or deleted. If you have made your Ticket Package/Experience booking within this period, the full amount is due immediately. When Event Travel cancels your booking due there not enough travelers, we will refund you the total price paid for the fare as soon as possible, but within ten working days. Want to know more about the Data Protection Ordinance (GDPR)? How to communicate a COVID-19 related event cancellation to your attendees. 15   EVENT/CONCERT/SHOW CANCELLATION (NB: This may not cover all personal cancellation circumstances -  please read policy)  - CANCELLATION POLICY DETAILS. Cancellation of your booking; Book your tickets; Know where you buy! NB: Optional Event/Concert/Show Cancellation Insurance is available to select during the booking process. Does it only allow cancellation if holding the event becomes “impossible” or “illegal?” If so, from a legal perspective, the answer is probably clear-cut: Unless your meeting will be held in a country under quarantine where people cannot travel and flights were discontinued, it is not illegal or impossible for your meeting to be held. When you click on one of these links the mailing company logs the click so that we can understand who has clicked through from an email to our website. IMPORTANT TO KNOW:- None of the cookies we use collect your personal information and they cannot be used to identify you. Should you not receive our acknowledgement within 24 Hours during normal offices, please contact us via customersupport . Link tracking: our emails may contain a number of hyperlinks, each of which has a unique tag. Events. Please ensure your email address is entered correctly at time of booking. If you want to restrict or block the cookies we set, you can do this through your browser settings. Elements of your personal data may also be processed within the industry, such as venues, hotels/accommodation providers and transportation companies. Heb je op dit moment toch een vraag, dan kun je ons het beste even mailen. Should the destination for your chosen Ticket Package/Experience require travel outside of your resident country, a full Passport/ID is usually required for travel. Because of the popularity of these events Sonesta Fort Lauderdale Beach requires a five-day cancellation policy for a guest staying through any of the dates of the events … Any personal information Event Travel collect via our website will never be released or sold to any companies or individuals. If you do not elect to take out the recommended Event Cancellation Insurance or if the reasons the Concert/Event/Show is cancelled/postponed are not covered under the terms of The Event Cancellation Policy, a cancellation/administration refund processing fee of up to £25 per person may apply. Event Travel cannot be liable for any loss or expense suffered if you do not adhere to these requirements. Concerns with sightlines/restricted views must be reported on the day of the show and within thirty minutes of the commencement of the headline act’s performance. 15. Cookies will also be set if you click on any link within the email. What are cookies? You can at any time, unsubscribe by selecting "unsubscribe" at the bottom of the newsletter or by emailing unsubscribe or by writing to us at the address below. Our responsibility is to provide you with the Ticket and Experience in respect to the Event/Concert/Show as advertised by Event Travel, consequently we cannot be responsible for any expenses incurred by yourself as a result of the Concert/Event/Show being cancelled/postponed by the show/concert/event organisers. Airbnb is providing this information for general educational purposes only. But when cancellations aren’t handled gracefully, we’ve had upwards of 50 attendees reach out to us for support — all for a single event! Processing of personal data in countries outside the EU and EEA Special Event And Travel Cancellation Risks. *Helpdesk available during all our trips. • Age/DOB (where applicable) Any delays or loss of items may incur additional charges being levied due to failure to notify Event Travel of the correct delivery address. Please ensure that we are advised of any party members with Disability at time of booking or as soon after as possible as special arrangements may have to be made. First things first, it’s worth double-checking that you really have to cancel. In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information. and in many cases, bookings/reservations once made on your behalf, with said suppliers, may be non-transferable/refundable. If in doubt, please check with the consulates of all the countries you will be visiting or passing through. Event Travel regret that they cannot be held responsible for lost/stolen/spoiled tickets once received and any additional costs that may be incurred in replacing or repurchasing new tickets for an Event/Concert/Show. Event Travel B.V. Loggerweg 7 8042 PG Zwolle (The Netherlands) Telephone number +31 - (0)38 - 42 567 30 E-mail: info@eventtravel.nl International bank account number (IBAN): NL26ABNA0419330704 VAT number: NL8107.57.783.B.01. NB: Arrangements can in some cases be made to deliver your Tickets and Final information pack to your Hotel or to be collected on the day. Any material amendments made by you within 4 weeks of event date/commencement of arrangements made on your behalf may be treated as a cancellation and the appropriate charges made (see section 5). NB: All information displayed on the Event Travel Website is provided in good faith - Event Travel cannot be held responsible for any inaccuracies - please advise customersupport if any inaccuracies /errors are found - Thank you, 21   TICKET DESPATCH – TICKET ALLOCATION - VENUE SEATING. Any personal data provided by you or others in your booking is solely used in connection with your booking with us and this information is given freely by you or on behalf of others in your booking, by telephone or when booking on-line via our website, email or fax. Your rights to information about you Consequently, we use 128-bit Secure Socket Layer (SSL) encryption for all your transactions with Event Travel. Administration charges may be levied. Need any assistance during your booking or do you have any questions? Where appropriate and subject to our discretion, we offer the following Assistance to our clients. The legal basis for this processing is our legitimate interests, namely monitoring and improving our websites and services. We therefore strongly recommend taking out Event/Personal Cancellation Cover (which includes artist non-appearance) and can be selected at time of booking. At the beginning of March, we published an in-depth guide on what event organizers need to know about COVID-19.In this guide we covered how event organizers can and have adapted their event strategies to COVID-19. In the event that a concert/event is cancelled once you have departed or checked into your accommodation, you will be entitled to a refund of the Concert/Event Ticket (Once they have been returned to Event Travel - by Registered post) Tickets may however be valid for a re-scheduled show, in these instances you will be offered this as an alternative to a refund if preferred. An event cancellation letter is a formal letter and so has to be written with great professionalism. Our booking conditions set out clearly and simply the responsibilities which we at Event Travel have to you and you in turn have to us when we make a contract between us. Important note: Compensation payments do not apply to changes caused by reason of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, flood, technical problems to transport, closure or congestion of airports and ports, cancellation changes of schedules by schedule airlines /trains concert/event cancellation and similar events beyond our control. Iedere hoofdboeker die bus- en/of entreetickets heeft geboekt heeft een mail van ons ontvangen met alle informatie over de tickets. You may also provide us with requests regarding special diet or special information in order to note in your booking on health grounds with a view to us assisting wherever possible in this regard. It is your responsibility to advise any change to your delivery address and must receive confirmation from us that this has been actioned. Google Analytics, which uses cookies to help us analyse how visitors use the site. Similarly, should you for personal reasons not be able to continue with your booking, cancellation charges will apply (please see Section 5). Important content in an event cancellation email: Relevant reasons for cancellation, Details of the event why it’s canceled, Further steps to be taken by an attendee, Refunds, if needed. TICKET ALLOCATING As part of Eventbrite’s customer experience team, I know event cancellations happen to the best of us. This website usage data may be processed for the purposes of analysing the use of the websites and services. Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. 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